Q. What is wired security?
A. Wired Security Systems are hard wired into your premises using various types of cable. For example, a cable must be run from your Security System Hub to the motion detector in your upstairs bedroom for it to function as part of your security system. Whilst it is very effective in some large applications it is expensive to install and can be easily compromised if a cable is accidentally or intentionally cut.
Q. What is Back-to-Base Monitoring?
A. Back-to-base monitoring allows us to watch over your premises when you can’t be there yourself. We do this by connecting your Security System to a 24 hour Monitoring Control Room using your preferred line type.
If your security system is triggered an emergency pulse is automatically sent to the Monitoring Control Room. Professionally trained security staff will attempt to contact you within moments of the alarm triggering. If required they will send out a security officer to your premises and if deemed necessary the emergency services will also be contact on your behalf.
Q. Are smoke alarms mandatory in NSW?
A. Yes, smoke alarms became mandatory in all NSW homes in May 2006. If you lost your house because you did not have smoke alarms installed you may have difficulty getting your insurance company to pay up.
A. The monitoring centre can respond to almost all alarm signals that your system generates. For example Low Batteries, mains failure, Unsealed alarms and of course all intruder alarms. For commercial sites they provide the same service and additional services such as responding if you forget to arm your system at the end of the day.
Q. How does billing work?
A. Bills are sent for monitoring quarterly in advance. Installation and service work is bill C.O.D unless prior arrangements are made.
Q. What sort of alarms do you service or maintain?
A. We service all the common system such as Bosch, Concept, Das, Tecom, Ness, DSC, FBI, C&K, and Ademco. If your panel is not one of these chances are that we can still supply assistance or advise where to get it.
Q. What areas do you service?
A. We cover from as far north as Newcastle as far south as Wollongong and as far west as Lithgow.
Q. How much will it cost me for a Service Call?
A. Service calls are $99.00 (inc. GST) for the first 30 minutes and $40.00 (inc. GST) per 1/2 thereafter. Our technicians will provide you with a time estimate before commencing any work.
Q. Are the systems you install any good?
A. Most of the systems we install have been tested and proven for many years. Our main supplier is Bosch and the equipment usually comes with at least 2 year factory warranty. CCTV and Intercom equipment warranties may vary from time to time.
Q. How do I use the Alarm System?
A. The technician on completion of install will show our how to use your alarm. Don't be afraid to ask them any questions, because no question is a stupid question when it comes to your security.
Q. How do I change my user codes?
A . The master code user is able to change user codes at any time. User manuals provided with the alarm system at time of install explain this process. If you don't have a user manual or have lost it you may download a user manual from this website. If you can’t find the user manual for your system please contact us and we will provide you with the necessary manual.